Terms and Conditions

General sales conditions – Version 20.01

1. Validity.
These conditions apply to all our offers, order confirmations, agreements and deliveries, except and insofar as we declare otherwise in writing. In any case, they prevail over any similar conditions of the buyer. By the mere fact of the order, the buyer is deemed to have accepted these conditions.
1a. The order is only deemed to have been accepted by Codipack after written confirmation by e-mail or letter.

2. Delivery terms.
These are only given by way of information, so that we cannot be held responsible for delayed deliveries and for any costs that may ensue.

3. Delivery and shipment.
The delivery is deemed to have taken place in the warehouses of our branch in Olen. The shipment is at the risk and risk of the buyer, whatever the way or conditions of the shipment.

If delivery or commissioning is delayed by more than 60 days due to the customer’s fault, the customer will pay 95% of all payments as soon as the delay is announced.

4. Complaints
Any complaints regarding our deliveries and / or invoices must be notified in writing and by registered letter within 8 days of their receipt, failing which the buyer is deemed to have accepted the delivered goods. Submitting a complaint, even within the prescribed period, does not release the buyer from his obligation to pay the invoice on the due date. Our liability is limited to the replacement of proven faulty goods. We are not liable for any damage, in any form, direct or indirect, that may result from the use or unsuitability of the goods supplied by us.

5. Retention of title.
The equipment, machines and all other delivered goods remain the property of the seller as long as the buyer has not fulfilled all his obligations, especially if the invoice amount has not been paid in full on the due date. In case of default or bankruptcy of the buyer, the seller reserves the right to take back the delivered goods. However, the risk passes to the buyer at the time of the conclusion of the contract.

6. Payments.
All our invoices are payable no later than the due date stated on the invoice, at least eight days after the invoice date. In the event of payment after the due date, interest of interest of 10% is due by operation of law and without notice of default. In addition, a flat-rate compensation of 15% of the late payment will also be owed by operation of law and without notice of default. The buyer can claim the same fixed compensation in case of proven shortcomings of the seller.
If the order placed is canceled, the customer owes a fixed compensation equal to 15% of the order amount, without prejudice to Codipack’s right to recover the actual damage insofar as it exceeds the minimum fixed compensation of 15%.

The claim brackets for invoicing may deviate from the standard steps if the lead time of the project is longer than 8 weeks or ifv. delivery of the materials. All services are billed monthly.

7. Disputes.
The Court of First Instance and the Commercial Court of Turnhout and the Peace Court of Herentals have exclusive jurisdiction, depending on their respective substantive jurisdiction, to hear any disputes regarding our deliveries and invoices. Belgian law applies to this agreement.

ADDITIONAL SALES CONDITIONS FOR LABELS

In the event of deviations of up to 10% of the ordered quantities, there is no right to additional delivery or refusal of this difference, so that this difference may be set off against the amount originally ordered.
Adhesive strength of adhesives is only guaranteed up to one year after delivery.
A customer-approved trial, or the like, relieves us of all responsibility for any errors or omissions.
Typesetting, printing blocks, films, drawings, punches etc. remain our property.
For sales on demand, a schedule will be provided with the order confirmation. If this schedule is not respected, Codipack reserves the right to invoice the canceled calls.
The last call will be delivered no later than six months after the date of the first order confirmation.

Terms and Conditions – Quotes and Repairs

Prices and Costs
All prices are expressed in euros, excluding VAT, transport, and installation costs, unless otherwise stated.

Non-binding Cost Estimate
The quote is a non-binding cost estimate. During the repair, it may become apparent that additional costs are necessary. Codipack reserves the right to revise the estimate based on the defects found. Any adjustments will first be submitted to the customer for approval.

Quote Fees in Case of Repair Refusal
If the device is not repaired after inspection and cost estimation, or if the quote is not approved, a quote fee of 1 hour of work will be charged for analysis and technical examination. This fee covers administrative processing, incoming control, registration, and technical inspection by our staff. This fee is waived if a new device is purchased.

Approval of the Quote
If you agree with the quote, please return it signed by email to repair@codipack.com, mentioning your order number if applicable.

Warranty on Repairs
Repairs carried out are covered by a 3-month warranty, only on the replaced parts and performed work. Damage caused by misuse, external influences, or normal wear and tear is not covered by the warranty.

Data and Settings
Codipack is not responsible for any loss of data, settings, or configurations. We advise making a backup before sending the device.

Authorization for Diagnosis
By submitting the device for repair, the customer gives Codipack permission to carry out a technical diagnosis. This may involve disassembling the device.

No Response to the Quote Within a Reasonable Timeframe
If no written response (approval or refusal) is received within 30 calendar days of sending the quote, Codipack will consider the device as ‘on hold.’ Reminders will be sent after this period. If no response is received after 60 days, Codipack reserves the right to recycle or dispose of the device. Codipack cannot be held responsible for any damage or loss of the device due to the customer’s lack of communication within the above-mentioned period.

Cost for Analysis, Research, and Minimal Repair
For every incoming repair, a cost of 1 hour of work will be charged for analysis and technical research. This fee covers administrative processing, incoming control, registration, and technical inspection by our staff. For larger repairs, this fee will be included in the total amount. If the repair does not proceed or if the device shows no defect, the fee remains fully due.