Service & support

Training

Training courses for hardware and software: practical training for operators and technicians, delivered by certified specialists with up-to-date expertise.

From troubleshooting and preventive maintenance to software integration and user training. This helps increase the continuity and efficiency of your production process.

Service- and maintenance contract

Codipack Care Service Program: a service and maintenance program with more than 30 years of experience in after-sales support and preventive maintenance of machines.

The program focuses on preventing malfunctions, increasing reliability and performance, and reducing costs, with rapid interventions for hardware and software, minimal downtime, extended service life, scheduled maintenance moments, transparent pricing, and discounts on parts and labor hours.

Print heads & spare parts

Parts and accessories: Codipack Group supplies original printheads from, among others, SATO Holdings Corporation, Zebra Technologies, Intermec, and Toshiba, for both customers and non-customers.

In addition, we offer a range of parts for label printers such as platen rollers, cutters, and dispensers, as well as spare parts for labeling, inkjet, and laser coding systems.

Helpdesk consultancy

Hardware and software issues are often resolved quickly remotely to minimize downtime. Codipack provides efficient support via phone and email and can also provide remote support if needed.

Downloads

Downloads for software and drivers are available for both customers and non-customers. Codipack provides access to the necessary software to properly support installations and systems and keep them up to date.