General Terms and Conditions of Sale Codipack Netherlands

General Terms and Conditions of Sale – Codipack Belgium – Version 20.1

1. Validity

These terms and conditions apply to all our quotations, order confirmations, agreements, and deliveries, unless explicitly agreed otherwise in writing. They take precedence over any similar terms and conditions of the buyer. By placing an order, the buyer is deemed to fully accept these terms and conditions.

1a. An order is only considered accepted after written confirmation by Codipack, either by email or by letter.

2. Delivery Periods

Delivery periods are provided for informational purposes only and are not binding. Codipack cannot be held liable for delivery delays, nor for any resulting damages or costs.

If the delivery or commissioning is delayed by more than 60 days due to the customer, 95% of the order amount becomes due as soon as the delay is announced.

3. Delivery and Shipment

Delivery is deemed to have taken place at the warehouses of our facility in Olen. Shipment is always at the buyer’s risk, regardless of the shipping method or terms.

4. Complaints

Complaints regarding deliveries and/or invoices must be submitted in writing by registered mail within 8 calendar days of receipt. If no timely complaint is submitted, the delivery is considered accepted.

Filing a complaint does not suspend the payment obligation on the due date.

Codipack is only obliged to replace proven defective goods free of charge. Codipack accepts no liability for direct or indirect damage resulting from the use or unsuitability of the delivered goods.

5. Retention of Title

All delivered goods remain the property of Codipack until full payment of the invoice amount and any additional costs. In the event of non-payment or bankruptcy of the buyer, Codipack reserves the right to reclaim the delivered goods. However, the risk transfers to the buyer upon conclusion of the agreement.

6. Payment and Cancellation

Invoices are payable no later than the due date, which is at least eight days after the invoice date.

In case of late payment, interest on arrears of 10% per year is automatically due without formal notice, as well as a fixed compensation of 15% of the outstanding balance.

In the event of cancellation of a confirmed order, the buyer owes fixed compensation of 15% of the order amount, without prejudice to Codipack’s right to claim actual damages if higher.

The buyer may claim the same fixed compensation in case of proven default by Codipack.

Invoicing may take place in different instalments when the project duration exceeds 8 weeks or depends on the delivery of materials. All services are invoiced monthly.

For deliveries under €250 excluding VAT, an administrative fee of €15 will be charged.

7. Dispute Resolution

For all disputes related to our deliveries and invoices, only the following courts have jurisdiction:

• The Court of First Instance in Turnhout,

• The Enterprise Court in Turnhout,

• The Justice of the Peace Court in the district of Herentals, depending on material competence.

All agreements are governed by Belgian law.

Additional Conditions for Labels

Deviations up to 10% from the ordered quantity do not entitle the buyer to refusal or additional delivery; such differences will be invoiced based on the original order.

The adhesive strength of glues is guaranteed for up to one year after delivery, provided storage and handling were done according to Codipack’s guidelines.

Proofs, models, or designs approved by the customer release Codipack from any responsibility for errors or omissions in the final delivery.

Printing plates, clichés, films, drawings, die-cutting forms, etc., remain the property of Codipack, unless otherwise agreed in writing.

For “on-call” sales, a call-off schedule will be included in the order confirmation. Call-offs not made in time may be invoiced by Codipack.

The final call-off must take place no later than six months after the date of the first order confirmation.

General Terms and Conditions – Quotations and Repairs

Prices and Costs
All prices are expressed in euros, excluding VAT, transport, and installation costs, unless otherwise stated.

Non-binding Cost Estimate
The quotation constitutes a non-binding cost estimate. During the repair process, it may become apparent that additional costs are necessary. Codipack reserves the right to revise the estimate based on the defects identified. Any adjustments will first be submitted to the customer for approval.

Quotation Fee in Case of Repair Refusal
If, after inspection and cost estimation, the device is not repaired or the quotation is not approved, a fee equivalent to one hour of labor will be charged for analysis and technical assessment. This fee covers administrative processing, incoming inspection, registration, and technical evaluation by our technicians. This fee will be waived if a new device is purchased.

Quotation Approval
In case of agreement, please return the signed quotation by email to repair@codipack.com, mentioning your order number if applicable.

Warranty on Repairs
Repairs are covered by a 3-month warranty, applicable only to the replaced parts and the work performed. Damage caused by misuse, external influences, or normal wear and tear is not covered under this warranty.

Data and Settings
Codipack cannot be held responsible for any loss of data, settings, or configurations. We recommend making a backup before sending the device.

Authorization for Diagnosis
By submitting the device for repair, the customer authorizes Codipack to carry out a technical diagnosis, which may include disassembly of the device.

No Response to Quotation Within a Reasonable Period
If no written response (approval or refusal) is received within 30 calendar days after the quotation has been sent, Codipack will consider the device as “on hold.” After this period, reminders will be sent. If no response is received after 60 days, Codipack reserves the right to recycle or dispose of the device. Codipack cannot be held liable for any loss or damage to the device resulting from the customer’s failure to respond within the aforementioned period.

Cost for Analysis, Inspection, and Minimum Repair
For each incoming repair, a fee equivalent to one hour of labor will be charged for analysis and technical assessment. This fee covers administrative processing, incoming inspection, registration, and technical evaluation by our technicians. For major repairs, this fee will be included in the total amount. If the repair is not carried out or if the device shows no defect, the fee remains fully payable.